Careers

We have the following vacancies currently available.

Claims Account Manager
Credit Controller
Sales Team Leader
Sales Consultant

If you wish to apply for a position, please email your cv to specifying the position you are interested in.

Job Title: Claims Account Manager
Reporting to: First Line Manager
Responsible for: N/A

Job Purpose

To manage all areas of claims from the point of offer from the creditor, through to payment of our fees from the client. Managing a portfolio of customers, liaising with creditors and customers to meet revenue targets.

Responsibilities

To manage a portfolio of customers and meet both the customer's and the company's expectations
To meet cash collection targets
To collect FCAS fees in full where possible, otherwise set up and manage payment plans
To receive and deal with all paperwork from creditor point of offer to customer fee paid in full
To identify cases requiring appeal or escalation to FOS and manage through to resolution
To ensure that full and accurate case notes are added in a timely manner
To ensure that tasks are worked within service level agreements
To work as a team by ensuring all customers receive excellent levels of customer service
To be compliant with the data protection regulations at all times
To carry out any other reasonable management requests
To respond to all forms of communication e.g. telephone, email, faxes, etc., in a timely and proficient manner
To chase all due payments with service level agreements

Knowledge, Skills & Experience

Essential

Minimum of 12 months experience within Customer Service / Account Management
Ability to communicate and negotiate with clients in a empathetic but controlled manner
Computer literate (Word, Excel, Outlook)
Target driven
Team player with a flexible approach

Ability to work within a changeable environment, prioritising tasks and managing your own workload

Desirable

Cash collection experience
Creditor liaison experience

PPI reclaim experience
Insurance Industry experience

Job Title: Credit Controller
Reporting to: First Line Manager
Responsible for: N/A

Job Purpose

Ensuring day to day collections requirements are completed with a view to achieving financial performance targets and KPI's. Maintaining agreed internal and external service levels and ensuring set workload targets are achieved daily, weekly and monthly.

Responsibilities

Meet and exceed all monthly revenue collection targets.
Ensure that the credit control process is adhered to stringently at all times, including the termination process.
Maintaining the monthly collection workbook and ensuring it is up to date at all times.
Updating relevant systems accordingly so all contact and attempted contact is fully noted and clear and concise.
Ensure service levels are maintained in terms of contact rates, times and methods.
Oversee any changes to fee structure in terms of getting clients to commit to increases in payments where required.
Ensure that required Call stats for outbound calls per day are achieved on a daily basis following feedback with senior collections.
Answer incoming overflow calls to maintain company service standard of all calls to be answered within set timelines.
Ownership of some departmental reporting and general ad hoc tasks as and when required by the department / business.
To be aware of and comply with company and statutory requirements, in particular DPA and Compliance.
To respond to all forms of communication e.g. telephone, email, faxes, etc., in a timely and proficient manner

Knowledge, Skills & Experience

Essential

Minimum of 12 months experience collecting payments within a similar environment is essential.
Excellent communication skills with experience of problem solving & negotiating
Ability to build relationships with clients
Ability to meet deadlines.
Ability to work within a changeable environment, prioritising tasks and managing your own workload.
Computer literate – experience of Word, Excel, Outlook

Job Title: Sales Team Leader
Reporting to: Head of Sales
Responsible for: Sales Consultants

Job Purpose

Responsible for the development and performance of designated team's sales activities within the department. To provides leadership towards the achievement of maximum profitability and growth in line with company vision and values and contributes to the development and training of their sales team.

Responsibilities

Achievement of team targets in line with company's sales goals, KPI's and profitability.
Responsible for the performance and development of their sales team.
Prepares action plans for the team and for the individuals for effective use of leads.
Conducts one-on-one review with all Sales Team Members to understand training and development needs, and to provide insight for the improvement of sales and activity performance.
Provides timely feedback to Head of Sales regarding the team performance.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Knowledge, Skills & Experience

Essential

Experience of managing teams in a busy sales environment.
Acumen and drive to increase sales volumes by working to target
Excellent communication skills; written and verbal
Strong organisation and time management skills
IT literate
Confident approach
Ability to use own initiative
Adaptable, flexible and enthusiastic approach to work
Attention to detail
Team player.

Desirable

Financial services sector experience; PPI, Debt Management

Job Title: Sales Consultant
Reporting to: First Line Manager
Responsible for: N/A

Job Purpose

Working in a call centre environment, to advise clients about our service and asses their suitability whilst maximising opportunity to achieve maximum profitability and growth in line with company vision and values. To credibly and sensitively promote our service products to meet and exceed set personal and team KPI's.

Responsibilities

Achievement of individual and team targets in line with company sales goals, KPI's and profitability.
To be conversant and knowledgeable in FCAS's financial products.
Negotiating with creditors, the financial ombudsman, solicitors and the information commissioner's office as required, on behalf of our client.
Ensure fact finding is carried out on every call to maximise opportunity and establish the suitability of our service
Ensuring clients understanding of features and benefits of our service
To make and receive calls to meet and exceed KPI's.
To ensure packs are returned with all the required information to enable claims to be processed.
To promote and use our Rep service to maximise opportunity.

Knowledge, Skills & Experience

Essential

Telesales or sales experience
Acumen and drive to increase sales volumes by working to target
Excellent communication skills; written and verbal
Strong organisation and time management skills
A Team Player with a flexible approach
Adaptable, flexible and enthusiastic approach to work
IT Litrate; good command over MS office, outlook etc
Attention to details and 'can do' approach

Desirable

Financial services sector experience
Insurance sector experience