How your PPI claim works
Once you
start your PPI Claim(s) by completing and returning the documents requested, your dedicated PPI Claims administrator will be working hard on your behalf to gain an offer of settlement from your lender(s). They will keep you informed by text, email and telephone whenever we have an update on the progress of your claim.
You can contact us at any point in the process if you need more information, we are here to help.
Please note: - Lenders have statutory time limits as to when they have to respond to requests – some may use the maximum time allowed to respond to our enquiries.
The lenders will now have to respond to the case that we have presented to them. There can be several outcomes at this stage – all aspects of which we will follow up in full.
The lender may deny mis-selling – Using the information you provided and our knowledge of the industry we will challenge this decision and negotiate for a settlement, involving the Financial Ombudsman Service if necessary.
The lender may respond with an unsatisfactory offer – If we believe you are not being offered a fair settlement we will go back to the lender on your behalf to challenge the offer and push for the full amount we believe you are entitled to, involving the Financial Ombudsman Service if necessary.
The lender may respond with a satisfactory offer – If we are satisfied that the offer is for the full amount you are entitled to, we will recommend that you accept the settlement.
If we do not receive a satisfactory settlement figure we will refer your case to the Financial Ombudsman or appointed solicitors. We will continue to manage your case and keep you fully updated on the progress of your claim by text, email and telephone.