Reclaim mis-sold PPI! Call FCAS Today!

call us FREE on

0800 634 5293

or on your mobile

01923 479080

Free Online PPI Check

No Phone Calls
No Account Numbers Needed

Tick all your loans, cards, mortgages - even if you don't have them anymore!
Who with?

Other banks
Who with?

Other banks
Who with?

Other banks
Who with?

Other providers
Who with?

Other providers
Your Details

To help your banks identify you we need a few details.

Tick if you took out joint credit and provide the details of the other borrower

(We'll only use this to keep you up-to-date with your claim)
Your Addresses

To help your banks identify you we need a few details.

Please be as thorough as possible to increase the chances of a successful claim.

Current Address

Previous Addresses

Previous Address 1

Previous Address 2

Previous Address 3

Previous Address 4

Previous Address 5

Previous Address 6

Previous Address 7

Previous Address 8

Previous Address 9

Review & Sign

Please review the details below and sign at the bottom of the page.

Authority to Act
Name of Borrower
Maiden Name (if applicable)
Name of Joint Borrower (if any)
Maiden Name (if applicable)
Account Number/Reference:
All Accounts
Current Address
Previous Addresses

I/we authorise Financial Claims Advisory Service Ltd to act on my/our behalf in relation to my/our claim for compensation arising out of the mis-selling of Insurance and/or Financial Products by you to me/us.

I/we confirm that you may disclose my/our personal data including any documents that you may hold to Financial Claims Advisory Service Ltd upon their request.

I understand that, in addition to the present Letter of Authority I will need to provide further information when raising an expression of dis-satisfaction to the Lender, about the underlying product(s), service(s) and where known, specific account number(s) being complained about.Doing so will enable the Lender to assess and determine the complaint as quickly and as effectively as possible.

We will require the signature of the executor alongside a death certificate and grant of probate in the case of any deceased parties

Please note that this Authority to Act covers all and previous accounts held.

  • Sign using your finger or stylus
  • Keep it fully contained within the box
  • Ensure it is a true likeness of your signature

What email address would you like us to send a copy of your paperwork to?

(We'll only use this to keep you up-to-date with your claim)
Agree to Our T&Cs

No win, no fee

We work on a no win, no fee basis, which means you don’t pay us a penny unless and until you’re paid a PPI refund.

Terms and conditions



Financial Claims Advisory Service Ltd specialise in making claims on behalf of clients who have been mis-sold Payment Protection Insurance and/or Packaged Bank Account(s). We have agreed to make a claim/s, on your behalf, in respect of the potential mis-selling of Your Insurance Policy and/or Your Packaged Bank Account(s), on the terms of this agreement. We do not give legal advice; our service is limited to the process and administration of claims in relation to the mis-selling of Payment Protection Insurance and/or Packaged Bank Account(s), as set out in this agreement.

Financial Claims Advisory Service Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities. Authorisation number CRM22601. Visit for more information.

You have the right to use the Financial Ombudsman Service to seek redress independently.

1. Definition of Terms

We, Us and Our means Financial Claims Advisory Service Ltd, whose registered office is at 30 Clarendon Road, Watford, Hertfordshire, WD17 1JJ; company registration number 7079905.

You and Your means You the person/s entering into this Agreement.

Your Insurance Policy means the Payment Protection Insurance Policy/Packaged Bank Account sold or provided to you.

Your Bank - the bank(s) means a financial institution(s) or other provider(s) of generic financial services against which We bring a Claim on your behalf.

Claim – a claim or claims made by Us to the Bank on your behalf relating to one or more of Your Insurance Policy and/or Your Packaged Bank Account(s).

2. Scope of Work

We will correspond with the organisation or individual that sold Your Insurance Policy/s and/or Packaged Bank Account(s), including requests for Disclosure of Information in respect of your claim/s if required, with the aim of securing a successful claim/s on your behalf.

Should your claim/s not be accepted we will prepare and present your case to The Financial Ombudsman Service where we consider it is reasonable to do so.

We will keep you informed of progress and advise you on the best course of action at every stage.

Other than the actions referred to above, We will not be obliged to take any action on your behalf, unless We otherwise agree in writing.

3. No Guarantee

We give no guarantee and make no representation that any claim/s that we make on your behalf will be successful, or that we will be able to recover any particular sum of money, or achieve any particular result, for you.

4. Fees and Interest
  • 4.1. On successful completion of your claim/s, you pay us 25%, plus VAT at the current rate, Our Fee, of:
    1. any sum recovered, prior to the deduction of any tax, and including any interest that may be awarded; and/or
    2. the amount by which, any loan to you and/or amount or liability owed by you (including interest), is reduced, written off, cancelled or waived, as a result of, or pursuant or in relation to, or following, a claim or demand (whether by you, or by us), in relation to the alleged mis-selling of Your Insurance Policy or Packaged Bank Account (Sum Recovered).

      Fee examples:

      Example 1: No arrears present

      Sum recovered - £3000.00
      Our fee @ 25% - £750.00
      VAT @ 20% - £150.00
      Total fee payable - £900.00
      Total financial benefit to you - £2100.00

      Example 2: Arrears present. Potential for offset

      Sum recovered - £3000.00
      Arrears - £3000.00+
      Our fee @ 25% - £750.00
      VAT @ 20% - £150.00
      Total fee payable - £900.00
      Total financial benefit to you - £0.00*
      (*Reduction to your arrears achieved)

      Example 3: Arrears present: Potential for part-offset

      Sum recovered - £3000.00
      Arrears - £2000.00
      Our fee @ 25% - £750.00
      VAT @ 20% - £150.00
      Total fee payable - £900.00
      Total financial benefit to you - £100.00*
      (*Clearance of your arrears achieved)

  • 4.2. If the organisation or individual against whom we are making a claim/s on your behalf, identify and award compensation against any further Insurance Policy/s, then a fee will be payable by You to Us for all such awards of compensation.
  • 4.3. We will issue an invoice for Our Fee, when it falls due.
  • 4.4. We operate a No Win No Fee policy. No Win No Fee means you do not pay us if your claim is unsuccessful and if successful, you only pay our fee once the lender has made compensation payment to you.
  • 4.5. Our invoice will detail the timescales by which we expect you to have made the due payment for our services to us in full. Unless otherwise agreed with you, this will be within 14 days from the date you receive the funds from the financial business who is settling the complaint, or the date that the funds have been offset against existing arrears.
  • 4.6. In the event that you do not make full payment within the time period agreed on our invoice, we reserve the right to apply an additional penalty fee of no more than £50 from the date that the payment becomes late. Should we be unable to settle outstanding fees, we also reserve the right to refer the debt to Daniel Silverman Limited debt collection agency, which may impose further penalty fees.
5. Your Obligations
  • 5.1. You must promptly provide to us, at no cost to us, copies of any documents in your possession, and with any other information, that we ask for at any time.
  • 5.2. You must make full, frank and prompt disclosure to us of all facts that you believe are relevant to your claim/s, and not deliberately mislead us at any time.
  • 5.3. You must promptly provide to us, at no cost to us, any authority we ask for at any time, authorising us to carry out our obligations under this agreement and to receive direct payment of the Sum Recovered (as referred to in clause 4.3 above).
6. Termination, lien and set off
  • 6.1. You may terminate this agreement at any time, up to the point an offer is made on a successful claim, by returning your signed ‘Cancellation Form’ (included in your initial pack), or by notifying us in accordance with clause 7.5 below, by post, email, (details below), or by telephone, without any further obligation to us.
  • 6.2. If you do not perform any of your obligations under this agreement, so that we are unable to perform our own obligations, we may (if we decide to do so) regard you as having terminated this agreement in accordance with clause above in which case you will still be liable to pay us Our Fee.
7. General
  • 7.1. This agreement may not be varied or changed in any way unless in writing and signed by you and one of our duly authorised representatives.
  • 7.2. This agreement and the documents referred to in it make up the whole agreement between you and us. Nothing in this clause limits or restricts your rights or our rights in respect of any fraud or wilful concealment by the other.
  • 7.3. If we do not exercise, or we delay in exercising, any of our rights or remedies under this agreement, this does not mean that we have waived that right or remedy, or waived any other right or remedy that we may have, and if we only exercise a right or remedy once, or only exercise part of it, this will not stop us from exercising that right or remedy in the future, or any other right or remedy.
  • 7.4. This agreement and the documents referred to in it are only for the benefit of you and us and are not intended to benefit, or be enforceable by, anyone else.
  • 7.5. If either of us needs to notify the other of anything under this agreement, the notice will be sent by pre-paid first class recorded delivery post, if it needs to be sent by us to you, addressed to you at the address given at the head of this agreement (or to such other address as you have notified to us in accordance with this clause), and if it needs to be sent by you to us, to us at the address given at the head of this agreement (or to such other address as we have notified you in accordance with this clause), addressed to: 30 Clarendon Road, Watford, Hertfordshire, WD17 1JJ. Any such notice will be regarded as having been served 48 hours after the notice (provided that it has been correctly addressed and prepaid) has been posted. To prove service, it is sufficient to prove that the envelope containing the notice was properly addressed and delivered into the hands of a licensed postal operator for delivery, as referred to above.
  • 7.6. The construction, validity and performance of this agreement will be governed by and interpreted in accordance with English Law and you and we agree that the English Courts will have exclusive jurisdiction over such matters, however we will have the right to take action against you in relation to this agreement in any Court, in any country, if we feel that it is necessary.
8. Complaints Procedure

We pride ourselves on providing a professional service. If you are not happy with our service in any way we would like to hear about it. Please address your complaint in writing to:

FCAS Manager Financial Claims Advisory Service Ltd

30 Clarendon Road
Watford Hertfordshire
WD17 1JJ

Alternatively you may complain by calling our Freephone number 0800 634 8472 or by email to

I agree to the above Terms of Business

Sign and Submit


Joint Borrower

To speed things up, we’ll text or call you as soon as we find out you’ve got PPI and quickly move on to the next step to get any owing monies to you faster.

Please let us know your preferred contact method below:
Privacy Notice
Your Personal Data: A Privacy Notice

Financial Claims Advisory Service Ltd (FCAS) will act as a ‘Data Controller’ of the personal data provided to us.

What we need

This data includes all basic information you have provided, including name (current and previous), address (current and previous), telephone number, email address, date of birth, etc. This also includes the details of any financial business you have identified as holding credit with, the credit type, and (provided either by you or said financial businesses) the details of those products.

If we are identify a financial products for which a complaint can be made for mis-selling, we will also need to obtain from you, and process some additional information, relating to your employment and medical-history.

If you consent for FCAS to send information about any future products we may offer, then we will retain your basic contact details, in order to get in touch with you.

Why we need this data

FCAS requires this data, firstly to verify your consent to act on your behalf as Claims Management Company and approach the financial businesses you have identified. Secondly, it is necessary in order to be able to locate and access the required historic financial data with said businesses. Finally, it forms the basis of the complaint(s) being made on your behalf for claiming redress, on your behalf.

This consent, ‘contractual obligation’ and ‘legitimate business interest’ form FCAS’s legal basis for processing your personal data.

What we will do with your data

The data you provide will be shared with the financial businesses you have identified as wishing to investigate. If necessary, it may also be provided to intermediary or regulatory bodies, such as The Financial Ombudsman Service or The Financial Services Compensation Scheme, if a mis-selling complaint cannot be resolved directly with said financial business.

All data processed by FCAS is done within our offices in the UK. However, we also utilise the services of Direct Data Capture Ltd (DDC Ltd), registered in the UK. In turn, DDC Ltd may use the services of International Data Conversion Solutions, Inc. (IDCSI) based in The Philippines. IDCSI will act on behalf of DDC Ltd, as a ‘sub-processor’. Data is only passed to DDC Ltd for the express use of processing for FCAS, and is not used, retained or sub-processed for any other purpose. DDC Ltd provides FCAS with details of their own Appropriate Safeguards, security and privacy procedures with regards to their relationship with IDCSI. This is bound by the Standard Contractual Clauses for Data Transfer outside of the European Economic Area (EEA), within their own written contracts.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. You can tick the box below; if this is something you would like to sign up to.

How long we will keep your data

FCAS is conscious to ensure that we respect our clients’ right to be ‘forgotten’, and to this end we aim to keep your data for no longer than necessary. Due to regulatory requirements, FCAS will keep the data of any client who we have entered into a process of re-claiming PPI, either for a period of six years from the completion of our contract, or at the point the business closes, whichever occurs first. Should the process not proceed, then data will be held for no longer than sixty days. After this point, your data will be removed or anonymised. Data held by DDC Ltd (or their sub-processors) shall be removed from their systems after sixty days from the completion of their processing.

If you consent for FCAS to send information about any future products we may offer, then we will retain your basic contact details, until such time as the business closes, or you request to have your information removed.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting

Our Data Protection Officer is Edward Beesley and you can contact them at


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